FAQ/How It Works

Ekowarehouse is the world's largest and only global trade platform for certified organic and ecolabel products. Certified suppliers can showcase their products and buyers can source certified organic products easily. Our sourcing platform offers access to bulk ingredients, branded or retail ready goods and private label products across verticals like Food & Beverage, Beauty, Household, Packaging and Textiles. All suppliers are verified in-house: we authenticate their business reigstration and organic/ecolabel certificates. We have thousands of users from over 140 countries connecting on Ekowarehouse everyday. Buyers can join for free and message suppliers directly. Suppliers pay an annual membership fee

Ekowarehouse is a global online B2B platform for certified organic and ecolabel products, connecting suppliers and trade buyers, just like an online tradeshow. 

Ekowarehouse serves the entire B2B supply chain- everyone except the end consumer.

Suppliers can be: manufacturers, distributors, wholesalers, farmers, growers, producers, exporters and brands- basically any company looking to showcase their certifed organic/ecolabel goods in a B2B capacity.

Buyers can be: processors looking for bulk ingredients, brands looking for private label goods, sourcing/procurement managers, large retailers, small retailers, health food shops, hotels, restaurants, supermarkets, agents, importers and brand creators- basically anyone looking to source certified organic/ecolabel goods in a B2B capacity. 

Buyers can sign up for free here. Suppliers can sign up here

Ekowarehouse.com is wholly owned by Ekowarehouse Limited, a Hong Kong S.A.R., China limited company.

Buyers can sign up for free at Ekowarehouse. A free Buyer account entitles you to send 10 separate message threads per month.

Buyers can sign up here.

The cost of a one year Ekowarehouse Supplier Membership and the details of our plans can be found here

If you have forgotten your password, please click here

A1 – You still have access to the email address that was used to set up the account.

Click on the "Forgot Password" button.

A2 – You no longer have access to the email address that was used to set up the account. Please contact us at help@ekowarehouse.com and we can help you reset the account.

Each account has one user profile attached to it. The account username is an email address. The user profile can be managed by anyone with the user login information (email address and password) but we do not recommend that a user profile be managed by more than one person for consistency and safety purposes.

You can deactivate your account if you want your company and profile information to no longer appear on our site by contacting us at hello@ekowarehouse.com. Note: we do not offer refunds after a membership has been paid for and a supplier has been approved, except in extenuating circumstances.

We work as hard as possible to ensure that the supplier profile verification process is completed within 24 to 72 hours from when it was submitted.

Your supplier profile will be live on the site once we have successfully: 1) verified your government issued company/business license/documentation, 2) verified at least one organic/ecolabel certification (for a list of what programs/labels we accept, check here), 3) you have completed all your required company details, 4) you have added at least one product profile and 5) you have successfully completed your supplier membership payment. 

If one or more of the above is missing, your profile and your products will not appear live on Ekowarehouse and your company will not appear in search results.

If your account was not approved, you should have received an email detailing why and suggesting solutions. Please email us at approval@ekowarehouse.com if you have not received this email.

We take profile verification very seriously. Your business registration provides legal proof that your company exists in your country and is engaged in the business activity listed on your profile. We regret that we are unable to approve a supplier account without a valid business registration.

We regret that do not offer refunds once a membership has been paid for and a supplier has been approved, except in extenuating circumstances. If yours is a special case, you can make a request at refunds@ekowarehouse.com and we will do our best to find an equitable solution.

The term certified on Ekowarehouse.com means that a third party audit has been conducted by an accredited certifying agency on the product against the standards of one of the internationally recognized organic certification programs or ecolabel programs that we work with. Our full list is here. For more information on certifications, please visit our GreenScreenTM page.

At Ekowarehouse, we only accept certified organic and ecolabel products that have one of the over 150 product seals on our approved list. For details on why we insist on certifications, read about Ekowarehouse's mission and our GreenScreenTM system.

Ekowarehouse is focused on showcasing products with non-profit or governmental ecological, environmental, fair trade and organic labels/certifications.

We don't work with cultural/dietary labels like kosher or halal or vegan, nor with safety labels like HACCP or ISO. However, you are more than welcome to mention your additional certification in your company description on your supplier profile.

If you believe your certification is relevant to our site and would like to have it included, please write to us at certification@ekowarehouse.com and we will fully consider your request. Certification inclusion remains at the discretion of the Ekowarehouse management team. For more information about the certifications we accept, see our Green ScreenTM page

 

GreenScreenTM is explained in detail here.

The Ekowarehouse Responsivenes Score is a gauge of a supplier's communication quality. The percentage is a score based on whether or not they respond to buyer enquiries and how long they take to do so- the higher a Responsiveness Score, the better.

We have a great customer service team. Please contact us at help@ekowarehouse.com or fill out this form and we will get back to you as soon as possible.

We welcome your feedback. Have ideas as to how we can improve? Want to see some new features added? Write to us at feedback@ekowarehouse.com or fill out this form.

We welcome advertising partners. Contact us at advertise@ekowarehouse.com with your proposal.

If you are interested in investing in Ekowarehouse, please contact invest@ekowarehouse.com.

We have no idea. We agree that the world needs Ekowarehouse.com, which is why we worked so hard to bring it to you.